Product Guides Overview
MachineMetrics offers a comprehensive suite of features and applications designed to give you complete visibility and control over your shop floor operations. This section provides detailed guides for each product feature.
In This Section
Each category below is also a section in the sidebar, where you can see its individual guides.
| Category | What it covers |
|---|---|
| Assets | Machines and Edge Devices, Diagnostics, part corrections, and Timeline |
| Dashboards & Monitoring | The company-wide rollup, machine detail views, custom dashboards, and work order status |
| Analytics & Reporting | OEE and related metrics, production analytics, reports, and schedule attainment |
| Production Tracking | Job tracking, operations and production runs, automatic program-to-job matching |
| Shop Floor | The ShopPulse Interface, clock in and out, and manual workstations |
| Downtime | Downtime detection, reasons, reporting, and automatic categorization |
| Quality | Rejected parts, reject reasons, and quality reporting |
| AI & Automation | Max AI, the Knowledge Hub behind it, and automated workflows |
| MES | Connecting an ERP to the shop floor: job matching, labor tracking, shift handover |
| Tool Life Monitoring | Cutting tool usage and remaining life |
| Labs & Experimental Features | Early access to beta functionality |
Getting Started with Product Features
- Start with Core Monitoring - Familiarize yourself with the Company Dashboard and Machine View
- Add Production Tracking - Set up Production Analytics and Job Tracking
- Deploy Operator Tools - Roll out ShopPulse Interface and Clock In/Out
- Customize for Your Needs - Create custom dashboards and reports
- Enable Advanced Features - Activate automations, Max AI, and experimental features
Prerequisites
Before using product features:
- Machines connected and collecting data (see Machine Connectivity)
- Users created with appropriate permissions (see Adding Users)
- ERP integration configured if using Production Analytics (see ERP Integration)
Submitting a Feature Request
Feature requests can be submitted through any support channel — there is no direct path to the Product Team.
Submission options:
- In-app support portal — Submit directly through the portal in your MachineMetrics account
- Email or phone — Contact Support through any communication method
- Solution Delivery Manager (SDM) — Contact your SDM directly by phone or email as an alternative to the support portal
What happens after you submit:
- Support or your SDM logs the request and passes it to the Product Team for roadmap evaluation
- Your ticket will be marked Solved once the request is forwarded — this is expected behavior, not a rejection
- Support does not follow up or track feature requests after submission; no status update will be provided
Machine type additions, dropdown option requests, and taxonomy changes are all examples of feature requests handled through this process.
Once your feature request ticket is marked Solved, no further action is needed on your end. This means your request has been successfully received and forwarded to the Product Team.
Need Help?
- Feature-Specific Questions - Refer to the individual guide for each feature
- Technical Support - Email MachineMetrics Support, or use the AI chatbot (available 24/7)
- Solution Delivery Manager (SDM) - Contact your SDM for feature recommendations and best practices during onboarding